A. Order cancellation
An order may be cancelled by the customer, without any cost and without any justification, as long as such cancellation is made before payment and subsequent shipping processing.
B. Return of order
Under the terms of the right to free resolution, provided for in Decree-Law no. 24/2014, of February 14, the Customer has a period of 15 days from receipt of the order to return the goods. However, upon return, the product must be in the same condition in which it was sold (including packaging accompanying the product, labels and back labels), with no signs of use, otherwise the return will not be accepted by Monte da Burquilheira, sociedade agrícola e turismo unipessoal Lda. If the Customer wishes to return an order after receipt, it must be carefully reassembled and sent back to the shipping address indicated on the transport guides.
The Customer must keep the order in good condition until the return is made.
The amount paid by the Customer in the meantime will be refunded, provided that, after being received and checked, the products are in perfect condition. The refund of the purchase, if accepted, will be made within a maximum period of 14 calendar days from the date on which the Customer exercises the right of withdrawal.
Shipping costs will not be refunded.
Some of the products sold on the website are perishable or subject to change depending on handling conditions, temperature, light or humidity, and therefore the return of a product subject to conditions that have deteriorated its quality will not be accepted, in accordance with the provisions of article 17, paragraph 1, letter d) of Decree-Law no. 24/2014, of 14 February.
C. Order exchange
Additionally, purchased products may be exchanged for another item available in the website's online store, as long as they are in perfect condition and the packaging has not been opened or is not damaged.
In this case, if the customer wishes to exchange an item delivered to their home, they must request the return via email to montedaburquilheira@gmail.com, indicating the reason and respective contact details, so that we can obtain all the necessary clarifications.
The shipping costs and the cost of resending new products will be the responsibility of the customer. The deadline to request any exchange is 15 days from the date of receipt of the order.
